呼叫中(zhong)(zhong)心(xin)(xin)業(ye)務(wu)是(shi)指呼叫中(zhong)(zhong)心(xin)(xin)業(ye)務(wu)是(shi)指受企事業(ye)單位委托，利用與公(gong)用電話網或互聯網連(lian)接的呼叫中(zhong)(zhong)心(xin)(xin)系(xi)統(tong)和數據(ju)庫(ku)技術，經過信(xin)(xin)息采集、加工、存(cun)儲等建立信(xin)(xin)息庫(ku)，通過固定網、移動網或互聯網等公(gong)眾通信(xin)(xin)網絡向(xiang)用戶提供有(you)關該企事業(ye)單位的業(ye)務(wu)咨詢、信(xin)(xin)息咨詢和數據(ju)查詢...