呼(hu)(hu)叫(jiao)中心業(ye)務(wu)(wu)(wu)是指呼(hu)(hu)叫(jiao)中心業(ye)務(wu)(wu)(wu)是指受企(qi)(qi)事業(ye)單(dan)位委托(tuo),利用(yong)與公用(yong)電話網(wang)(wang)或互(hu)聯網(wang)(wang)連(lian)接的呼(hu)(hu)叫(jiao)中心系統和(he)數(shu)據庫技術(shu),經過(guo)(guo)信(xin)息采集(ji)、加工、存儲等(deng)建(jian)立信(xin)息庫,通(tong)(tong)過(guo)(guo)固(gu)定網(wang)(wang)、移動網(wang)(wang)或互(hu)聯網(wang)(wang)等(deng)公眾(zhong)通(tong)(tong)信(xin)網(wang)(wang)絡向用(yong)戶提供有關該企(qi)(qi)事業(ye)單(dan)位的業(ye)務(wu)(wu)(wu)咨(zi)(zi)詢、信(xin)息咨(zi)(zi)詢和(he)數(shu)據查(cha)詢等(deng)服(fu)務(wu)(wu)(wu)。
資質全(quan)名:《增值電信業務經營許可證》-呼叫(jiao)中心(xin)業務
審(shen)(shen)批機構:工信部(省(sheng)網SP由省(sheng)通信管理局審(shen)(shen)批)
審批時(shi)間:60工作日
年檢要(yao)求:省(sheng)網證1-3月,..證3-6月
有效期限:5年
業務應用:IVR(交互式語音應答(da)系(xi)(xi)統(tong))、ACD(自(zi)動呼叫分配系(xi)(xi)統(tong))等